FSi Strategies is looking for intelligent, innovative, and motivated individuals to join our accomplished staff. We provide an inclusive, supportive, and innovative culture where you can perform at a high level, have a great work-life balance and the opportunity to shape your career.
FSi values our employees, they are our greatest asset and top priority. We offer benefits and perks that will complement your growth opportunities here at FSi Strategies.
We are looking for a high-energy organized individual who has a passion to succeed and wants an opportunity to advance their career. This role is responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales director as the key technical advisor and service advocate.
• Provide pre-sales technical support for FSi services to Sales Directors.
• Work with Marketing to develop content and presentations reflective of the FSi’s service offerings that support lead generation and the various stages of the sales cycle.
• Manage all technical aspects of the RFP and proposal processes, working with the Sales and Engineering teams to make sure solutions align with prospect and customer requirements and are deliverable by FSi.
• Write technical responses to RFP, RFQ, and RFI documents
• Work with Engineering to scope, architect, and determine the level of effort required to deliver services.
• Create and deliver presentations and demos, as needed, that clearly communicate the value proposition of FSi’s service offerings.
• Effectively communicate client needs to the product and service development team for future product and service enhancements that support FSi’s sales goals.
• Maintaining accurate and up-to-date customer data requested by FSi in Salesforce or the CRM in use.
• Participating as an active member of FSi’s team to ensure our customers’ best interests are at the forefront of our daily activities.
• Attending training sessions, meetings, trade shows, and other non-sales functions as requested by management.
• Work closely with Product Management team communicating feedback on product/service requests from prospective clients needed to close business.
• At least 5 years of proven experience in a sales engineering role.
• Excellent technical problem solving and troubleshooting skills. Excellent written and oral communication skills coupled with strong listening and presentation skills.
• A good mix of technical ability, sales and customer interaction skills are required.
• Ability to listen, understand customer needs, and develop technical solutions to meet these needs.
• Willingness to work collaboratively as part of the sales team to meet sales goals.
• Bachelor’s Degree in technical or engineering related field.
• Microsoft technical certifications a plus.
Send your cover letter & resume to: [email protected]
Subject: refer to the job title/position posted here
Body: tell us a little bit about yourself
The Sr. Cloud Engineer reports to the Engineering Manager and works within the Engineering Team to develop and implement solutions for both our Managed and Consulting client base. The primary responsibility of the Sr. Cloud Engineer is to implement a wide variety of cloud-based solutions for clients in a fast-paced growing industry.
• Implementation of Hybrid and Pure Cloud solutions using Microsoft Azure
• Implementation of Software as a Service applications such as Office 365 and Enterprise Mobility and Security
• Design and Implementation of resilient (Highly Available) and redundant cloud-based solutions Author as-built documentation for technical and non-technical audiences.
• Work directly with customers and team-members both on-site and off-site, per Project requirements.
• Knowledge of Microsoft Azure Platform and Services
• Knowledge of Microsoft Server 2008R2 – Present (2019)
• Three to Five years’ experience and knowledge of Public and Private Cloud
• Three to Five years’ experience and knowledge of Software as a Service applications (particularly SQL)
• Virtualization Technologies (HyperV and VMWare)
• Active Directory Domain Services
• Experience and knowledge of both virtual and physical Firewall and Networking technologies Extensive Knowledge of Microsoft Cloud
Ecosystem to include:
• Office 365
• Azure Multi-Factor Authentication
• Azure Active Directory
• Azure Virtual Machines
• Enterprise Mobility and Security
• Azure Security and Compliance
• Intune and Mobile Device Management systems
• SharePoint Online (SPFx Framework; Modern UI, SP PowerShell)
• Powershell or Bash experience
• VoIP Experience \ Microsoft Teams or Skype for Business Voice Solutions
• AWS or Google Cloud Experience
• Advanced Firewall\Networking experience (Cisco, SonicWall)
• Development Experience (HTML, React, and\or JavaScript)
• Power Platform Experience (PowerBI, PowerApps & Flows, Common Data Service)
• Linux or Citrix Experience
• Project Management Experience (PMI and\or Agile)
Send your cover letter & resume to: [email protected]
Subject: refer to the job title/position posted here
Body: tell us a little bit about yourself
The Sr. Analyst (Tier 2) works within our Service Desk to provide technical support and troubleshooting for clients. The main responsibility of the Sr. Analyst (Tier 2) is to support as escalation assistance for junior staff. Most of the work will be performed remotely from our offices in Washington, DC or Herndon, VA . The position does require regular travel to our clients in the metro area.
The Sr. Analyst (Tier 2) works closely with other Service Desk members including the Service Coordinators, the Jr. Analysts (Tier 1), and the System/Network Administrators (Tier 3). The Sr. Analyst (Tier 2) is responsible for responding to client requests, troubleshooting and resolving technical problems, and capable of handling escalating tickets from colleagues.
• Configure and deploy workstations per client standards
• Create and take ownership of tickets using our Ticketing System
• Troubleshoot and resolve desktop, application and server issues
• Provide regular and frequent communication with the client to keep them informed on ticket status and anticipated resolution time frame
• Document and close tickets
• Create documentation guides and knowledge base articles
• Perform regular visits to client sites in the DC Metro area to provide desktop, application, and server support
• Administration of Microsoft 365
• Collaboration platform knowledge and administration
• Azure or Amazon Web Services knowledge
• Deep knowledge of Windows Server 2012 – 2019
• Microsoft Certifications (Expert or Administrator)
• Managing, troubleshooting, and configuration Active Directory on premise and Azure AD
• Troubleshooting Mac OS / Applications
• Working within multiple domain environments
• Exceptional face to face and phone customer focused presence.
• Understanding of networking and networking protocols
• Exceptional documentation practice and experience
• Demonstrated previous experience with Microsoft 365
• Network troubleshooting and resolution
• User and Computer based policy using Group Policy or MDM
• Computer Hardware troubleshooting
• Customer service
• Logical troubleshooting
• Ability to work collaboratively with team members
• Ability to lift up to 50 lbs on occasion
• 1+ year experience in previous help desk role or equivalent knowledge.
Send your cover letter & resume to: [email protected]
Subject: refer to the job title/position posted here
Body: tell us a little bit about yourself
Jr. Analyst (Tier 1) works within our Service Desk to provide technical support and troubleshooting for clients. The main responsibility of the Jr. Analyst (Tier 1) is to provide desktop and application support as well as basic troubleshooting. The majority of work will be performed remotely from our offices located in downtown Washington, DC or Herndon, VA. The position does require regular travel to our clients in the metro area.
The Jr. Analyst (Tier 1) works closely with other Service Desk members including the Service Coordinators, the Sr. Analysts (Tier 2), and the System/Network Administrators (Tier 3). The Jr. Analyst (Tier 1) is responsible for responding to client requests, troubleshooting and resolving technical problems, and escalating tickets to Tier 2 and Tier 3 colleagues.
• Act as the first line of support for all IT issues via phone/email/portal
• Configure and deploy workstations per client standards
• Create and take ownership of tickets using our Ticketing System
• Troubleshoot and resolve desktop and application incidents through the using our Remote Management and Monitoring System
• Escalate tickets to Tier 2 and Tier 3 members while maintaining ownership of the tickets
• Provide regular and frequent communication with the client to keep them informed on ticket status and anticipated resolution time frame
• Document and close tickets
• Create documentation guides
• Perform regular visits to client sites in the DC Metro area to provide desktop and application support
• Troubleshooting Microsoft Office 365
• Managing and troubleshooting Active Directory on Prem and Azure AD
• Troubleshooting Mac OS / Applications
• Working within multiple domain environments
• Exceptional face to face and phone customer focused presence.
• Basic networking understanding
• Experience drafting self help documentation
• Experience with Microsoft Office 365 and Active Directory
• Computer hardware troubleshooting
• Customer service
• Logical troubleshooting
• Ability to work collaboratively with team members
• Ability to lift up to 50 lbs on occasion
• 1+ year experience in previous help desk role or equivalent knowledge
Send your cover letter & resume to: [email protected]
Subject: refer to the job title/position posted here
Body: tell us a little bit about yourself
FSi Strategies is seeking a Project Manager to oversee and manage multiple projects and streamline engineering operations while maintaining a high level of service for our clients. A successful candidate will be a highly organized team player, with very strong written and oral communication skills. This individual should have a basic technical understanding of modern cloud computing products as well as traditional infrastructure. A good candidate will also fit with the culture at FSi and align well with our core values: Innovation, Learning, Customer Connected, Inclusion.
A Project Manager at FSi Strategies should have an entrepreneurial spirit. A self-starter, who wants to aid in a growing organization by collaborating to develop processes and procedures to better streamline engineering operations. Currently FSi Strategies supports approximately 150 clients all over the country, with most of the clients having a footprint in the D.C. Metropolitan area. The engineering team currently has approximately 8 staff, however, this staff size will grow above over the next 3 months. On average each engineer will have 5-6 projects assigned. Only certain projects will have a project manager, this is determined based on the size and complexity of the project.
• Manage projects for a distributed staff split across multiple regions and time-zones.
• Ensure all phases of a project are properly coordinated, monitored, and tracked.
• Deliver KPI metrics for individuals and the organization to executives.
• Develop and manage customer relationships to ensure that service levels are maintained
• Oversee the development and dissemination of project timelines, scope, and change orders. Working alongside engineering staff to ensure prompt delivery on implementation.
• Maintain project schedule, and report weekly on project progress.
• Escalation of client concerns and project issues to management.
• Minimum of 3 years of experience managing projects
• Thorough knowledge of fulfilling client request and resolving incidents related to project implementation.
• Some technical experience, with a basic understanding of Microsoft’s cloud stack and their serverless infrastructure.
• Thorough knowledge of Microsoft Teams and SharePoint for internal communications and document management.
• Comprehensive knowledge of project management software, Microsoft Project preferred.
• Strong interpersonal and time management skills must have the ability to adapt and prioritize work in a fast-paced dynamic environment.
• Experience with highly visible project implementation.
• Positive and patient customer service attitude
• Must be able to lead, inspire, and mentor a multi-disciplined team of both on-site and remote staff.
• Maintain proper staffing levels to ensure project timelines and expectations are met, including customer satisfaction.
• Understanding of data analytics tools, such as Power BI
• PMP certification or equivalent
• Experience working for a Managed Service Provider or similar IT Service Provider
Send your cover letter & resume to: [email protected]
Subject: refer to the job title/position posted here
Body: tell us a little bit about yourself
The Account Manager works within the Client Services Team to facilitate the successful and timely delivery of IT services to commercial clients in the Washington, DC metro area. The main responsibility of Account Manager is to make sure that the clients are happy and there is constant progress in improving the IT infrastructure and keeping up with technology advancements
The account manager works closely with Service Desk and Engineering team including the Jr. Analysts (Tier 1), the Sr. Analysts (Tier 2), and the System/Network Administrators (Tier 3) to support the technical needs of our clients. The Account Manager position requires strong customer service skills and organizational skills – it is not a technical position.
• Build and maintain strong, long-lasting customer and trusted advisor relationship with all clients
• Operate as the lead point of contact for any and all matters specific to the clients
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives/projects internally and externally
• Have regular status calls with the clients
• Assist with high severity requests or issue escalations as needed, assist in the resolution process and manage communication with the client as needed
• Identify development potential in accounts by studying current business; identifying and evaluating additional needs by working with the service desk and the engineering teams as well as based on client interactions
• Enhance service desk reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to create value
• Work with engineers and other team members to get quarterly TIPs for each client
• Oversee the onboarding and offboarding of clients, manage the timelines and make sure that there is progress
• Work with the team to schedule appointments as needed to implement on boarding tasks and get progress updates
• Work with the engineering and service desk team to schedule dates for project implementation
• Follow up with the client to get feedback upon project completion and ensure they are happy with the results
• Create and update documentation
• Basic knowledge in desktop and network support and troubleshooting in a Microsoft environment is required
• Must have experience in using basic software applications such as Microsoft OS (Win 7, Win 10), Microsoft Office (Word, Excel, Outlook, Etc…), Office 365 and Help Desk or Service Desk ticketing systems.
• This position requires very strong organizational and communication skills
• Must have working knowledge and experience in a Service Desk or Help Desk environment
• Must be able to oversee and coordinate the successful completion of multiple service issues and requests in a very hectic environment
• Must have outstanding written and spoken English communication skills to successfully communicate status updates to clients
• Must be a team player with a proactive, positive “can do” attitude and a strong work ethic
• Ability to multi-task and work well under pressure and in a fast-paced environment
• Ability to work in a team and communicate effectively
• Excellent attention to detail with strong organizational skills
• An energetic, enthusiastic, team player with the desire to grow both personally and professionally.
• Professionalism is a must with the ability to foster and develop customer loyalty
• Bachelor’s degree or equivalent experience
• Basic technical knowledge of Microsoft core technology
• IT support experience and technical proficiency is a plus
Send your cover letter & resume to: [email protected]
Subject: refer to the job title/position posted here
Body: tell us a little bit about yourself
A Microsoft Solutions Consultant is responsible for identifying and pursuing sales opportunities for Microsoft’s services, including consulting, implementation, and support services. This may include building relationships with key decision makers, creating and delivering product demonstrations and presentations, and developing and implementing sales strategies. The individual in this role will also be responsible for managing the sales process from initial contact to close, and for achieving or exceeding sales targets.
This role requires an understanding of Microsoft technologies such as Azure, Dynamics, Windows, and Office, as well as the ability to communicate technical concepts to non-technical stakeholders.
• FSi Strategies will provide training to individuals on the Microsoft Cloud technology stack, to prepare them to interact with both Microsoft representatives and clients.
• All Microsoft Certifications paid for by FSI Strategies
• Individual Developer Environments to test technology
• Grow with an INC 5000 recognized company.
• Identifying and pursuing sales opportunities for Microsoft’s services, including consulting, implementation, and support services.
• Building relationships with key decision makers at potential customer organizations.
• Creating and delivering product demonstrations and presentations to potential customers.
• Developing and implementing sales strategies to meet or exceed sales targets.
• Managing the sales process from initial contact to close.
• Understanding the customer’s business needs and aligning Microsoft’s services to meet those needs.
• Communicating technical concepts to non-technical stakeholders.
• Staying current on industry trends and developments, as well as new Microsoft services and offerings.
• Collaborating with Microsoft’s technical teams to ensure proposed solutions can be delivered successfully.
• Developing and maintaining a strong understanding of Microsoft technologies such as Azure, Dynamics, Windows, and Office.
• Delivering presentations to customers and partners.
• Providing feedback to product teams on customer needs and market trends.
• Excellent communication and presentation skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
• Strong understanding of the industry and the customer’s business.
• Strong problem-solving and analytical skills.
• Proven ability to develop and maintain relationships with key decision makers.
• Experience working with cross-functional teams, including technical and non-technical teams.
• Strong understanding of the sales process and ability to manage the sales cycle from initial contact to close.
• Strong understanding of the competitive landscape and ability to differentiate Microsoft’s services.
• Bachelor’s degree in a related field, such as computer science or business administration.
• Strong understanding of the trends and developments in the technology industry.
• Sales or hospitality experience
• Relevant certifications such as Microsoft certifications (MCP, MCSE, etc.) are a plus.
• Experience working with service-based sales models and managing services engagement in enterprise customers.
• Fluency in multiple languages is a plus.
• Strong knowledge of Microsoft technologies such as Azure, Dynamics, Windows, and Office.
• Experience in enterprise software sales, with a proven track record of meeting or exceeding sales targets.
Send your cover letter & resume to: [email protected]
Subject: refer to the job title/position posted here
Body: tell us a little bit about yourself
The Service Coordinator works within the Service Desk to coordinate the successful and timely delivery of technical services to commercial clients in the Washington, DC metro area. The main responsibility of the Service Desk Coordinator is to process incoming service requests from clients and to coordinate timely service delivery with the Service Desk technical staff. The Service Coordinator assigns service tickets to the technical staff and monitors the completion of the service ticket while keeping the clients informed.
The Service Coordinator works closely with other Service Desk members including the Jr. Analysts (Tier 1), the Sr. Analysts (Tier 2), and the System/Network Administrators (Tier 3) to support the technical needs of our clients. The Service Desk Coordinator position requires strong customer service skills and organizational skills – it is not a technical position.
• Act as the point of contact to the customer for all types of service requests
• Process incoming service requests from clients (via telephone, email, and other means)
• Responsible for answering all incoming telephone calls on the Service Desk support line
• Obtain necessary information from users to adequately describe the request or problem
• Create service tickets using the ticketing system
• Assess ticket resolution time frame and coordinate resolution schedule with client
• Assign tickets to the appropriate technical staff for resolution
• Provide regular updates to the client regarding resolution and progress status
• Provides assistance, whenever possible, in resolving user problems
• Follow-up with the technical staff to assess and promote ticket resolution – escalates unresolved requests to the next level as required, ensuring that the • Service Desk Supervisor is informed as needed to ensure successful and timely ticket resolution
• Follow-up with clients to ensure that requests or problem reports have been satisfactorily handled
• Close tickets using the ticketing system
• Daily assessment of outstanding tickets and follow-up with the technical staff and the customer
• Communicate schedule changes to clients as needed
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Ensure fast turnaround of customer requests
• Performs basic administrative duties and makes sure all user contact information is up-to- date
• Assist in the client equipment purchase process
• Assist as needed in the creation of reports for billing purposes
• This position does not require technical support knowledge and experience
• Basic knowledge in desktop and network support and troubleshooting in a Microsoft environment is a plus (but not required)
• Must have experience in using basic software applications such as Microsoft OS (XP, Vista, 7), Microsoft Office (Word, Excel, Outlook, Etc…), and Help Desk or Service Desk ticketing systems
• This position requires very strong organizational and communication skills
• Must have working knowledge and experience in a Service Desk or Help Desk environment
• Must be able to oversee and coordinate the successful completion of multiple service tickets at once
• Must have outstanding written and spoken English communication skills to successfully communicate ticket status updates to clients.
• Must be a team player with a proactive, positive “can do” attitude and a strong work ethic
• Ability to multi-task and work well under pressure and in a fast-paced environment
• Ability to work in a team and communicate effectively
• Excellent attention to detail with strong organizational skills
• An energetic, enthusiastic, team player with the desire to grow both personally and professionally.
• Professionalism is a must with the ability to foster and develop customer loyalty
Send your cover letter & resume to: [email protected]
Subject: refer to the job title/position posted here
Body: tell us a little bit about yourself
FSi Strategies is an Equal Opportunity Employer.
FSi Strategies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all employees.