Engage
Engage

Engage, empower, and support your modern workforce anywhere - on any device.

Engage
Engage

Engage, empower, and support your modern workforce anywhere - on any device.

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Meet Engage – Managed IT Service for Exceptional User Support

Modern Support + Modern Device Management + Strategic Planning

There has been a fundamental shift in the way people are working and, in the way people expect to work. Business success depends on connecting employees and the information they need from anywhere, on any device, and at any time. Foster the future of work with FSi’s Engage Modern Managed IT Support, empowering your team to work better from anywhere, while protecting your organization.

The work anywhere culture enables employees to feel more connected to each other, and to the organization. Nurturing this culture of work inside your organization requires a combination of the right technology and the right strategic partner. It is imperative to ensure that you select the right Managed IT Services partner that understands the ongoing evolution of the workplace & how that impacts your strategy around planning, deployment, and support technology solutions.

Engage your employees

Our Engage IT support service provides a proactive solution to User Support, Device Management, Essential Security and Strategic Cloud Planning to empower your team to work better from anywhere. Discover the power of our Engage service:

User Support
Engaging users with Unlimited Remote Support and Troubleshooting.

Onsite Escalation Support
Onsite support to remediate issues that cannot be resolved remotely.

Office 365 Support & Management​
Providing best-in-class support and management for Office 365, including Exchange Online Support, OneDrive Support, User Account Adds/Moves/Changes, and Licensing Support.

Multifactor Authentication Support
Enabling, support, and management of Multifactor Authentication for user accounts.

Advanced Priority Support from Microsoft
Better, faster, and expert escalation support from Microsoft with a Dedicated Microsoft Account Manager, Escalation Management, and Prioritized Response Time.

Workstation Monitoring and Management
Maintaining laptops and desktops for maximum productivity​, including Microsoft Patching as well as workstation procurement and setup.

Essential Security
Protecting your devices and securing your data​, including antivirus threat protection and ransomware protection for PCs and Macs and workstation backup with OneDrive

Strategic Cloud Planning
Strategic technology improvement planning to design your Modern Workplace​ according to your needs, timelines, and budget.

Dedicated Client Success Manager
Leverage FSi Strategies’ Customer Success team members to drive greater success.

Vendor Management
FSi Strategies Vendor Management Program controls cost, reduces potential risks and ensures excellent service delivery and value from vendors.

Server Management  (optional)
Comprehensive and proactive management of physical and virtual servers to ensure optimum working conditions while minimizing downtime. Includes patching and monitoring.

24×7 Network Monitoring (optional)
FSi Strategies provides comprehensive and proactive monitoring of your network, for on premises and Cloud environments.

Data Protection (optional)
Increase your data security & resiliency while ensuring business continuity with our modern cloud-based backup and recovery solution.

Need More?

Modern support and device management with our Engage service is a great place to start. If you are looking to improve productivity and collaboration throughout your organization, we recommend adding our Accelerate managed service. If your organization is looking for ways to improve security with advanced cloud protection for identities, data and devices we recommend our advanced cloud security service Optimize & Protect.

Still need more? We also provide Server Management, Advanced Site Monitoring & Management, Advanced Data Protection, Staff Augmentation, Microsoft Power Platform Development, and Modern Communications with Microsoft Teams Voice, Teams Devices, and Teams Rooms.

Engage, Accelerate, Optimize & Protect

Empower your employees securely, through the Modern Workplace. Connect with us today to engage your employees, accelerate productivity and collaboration while optimizing your environment securely.

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