Engage with FSi Total Care Managed Services

Support and empower users

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Extraordinary Support with Exceptional Results

Modern businesses require modern support. Engage is all about supporting and empowering your employees. Our no voicemail policy and 100% certification requirement mean that you get the right help when you need it. Engage provides customer-centric user support for you and your team, allowing you to prioritize business and minimize downtime. Our team is dedicated to assisting you with solutions tailored to your needs.

Along with Protect & Accelerate, Engage is a central part of our Total Care Managed Services.

Customer Satisfaction

We consistently measure your service level, and our survey programs are a success. With an average CSAT Score of 96%, clients consistently rank our support as excellent.

Employee Total Care

Always there for you when you need us. Unlimited user support, onsite escalated support, FSI Get Help app, Employee Onboarding and Offboarding.

Desktop & Laptop Total Care

PC & Mac support, procurement & deployment, data backup with OneDrive, Microsoft updates, asset inventory.

Microsoft 365 Management

The flow of work begins with M365, and your employees depend on it. We support and manage M365 accounts, including email and MFA.

Dedicated CX Manager

Your service advocate, working on all things service related, including overall satisfaction, reporting, special requests, and escalations.

Vendor Management

We take the lead with your other technology vendors such as ISPs, Telephone providers, software & hardware providers and more.